TWIL’s Response to COVID-19

The entire world has been impacted by COVID-19 and while we are doing our part to “Flatten the Curve” by working remotely and practicing Social Distancing, we’d be remiss to not take a moment to recognize the First Responders and those on the Front Lines, who are risking their own well-being to care for the most vulnerable. THANK YOU to each and every one of you!

TWIL Travel Team is committed to assisting our clients during the COVID-19 crisis and is carefully monitoring all future client travel, while cautiously advising on pending or new travel plans.  We are working very closely with our Industry partners and receive daily updates from around the world on policy amendments, closures, schedule changes and government regulations, so that we can provide our clients with the most current, relevant information to help guide their travel decisions.

Our Travel Advisors have been working tirelessly to go above and beyond to help our clients navigate these unchartered waters and fiercely advocate for their best interests and flexibility with regards to their disrupted travel plans.  

To our incredible Clients – thank you for your loyalty, understanding and patience during this trying time. Your words of support, kindness and encouragement have fueled us through this unprecedented challenge and we cannot wait until we can once again work together to turn your travel dreams into reality.

TWIL must also acknowledge and recognize all our supplier partners around the globe who are working closely with us and the rest of the travel community to create more flexible terms and policies to help our clients in this time of need.    

We wish our crystal balls could help us predict when this uncertainty will end, but until then, our primary objective is to continue to act as Trusted Advisors to our clients, always keeping their safety, health and best interests at the forefront.

Traveling During COVID-19

For those who choose to continue to travel, we are excited to work with you, but must first fulfill our role as Travel Advisors and present to you the inherent risks involved in travelling during this time to ensure that you can make an informed decision to proceed.

By engaging TWIL Travel to plan a future trip, you acknowledge and understand that as a result of Covid-19, you could potentially experience one or more of the following situations while travelling and that these measures may be put in place by governing bodies and various travel providers (air, tour, hotel, transportation, etc) at any time, with little to no prior notice.

  1. Mandatory Quarantine either in your travel destination or upon return

  2. Negative Covid-Test results received within the last 72 hours to gain entry into your destination and/or other pre-arrival documentation

  3. Changes or cancellations in flight schedules and varied in-flight services

  4. Regular temperature taking or other medical policies and checks put in place

  5. Hotels and resorts operating with more limited services and fewer outlets (select restaurants, no turn down, limited occupancy in gym, spa, pools, etc)

  6. Mandatory mask and glove wearing in public or private spaces

  7. Any other measures as determined by resorts, airlines, and local governments

Covid related policies and procedures are constantly changing and beyond our control. We strongly recommend checking airline, resort, and government websites prior to departure to ensure you are prepared for your travels.

COVID-19 Waiver

As the worldwide COVID-19 coronavirus pandemic remains ongoing, should you choose to proceed to engage TWIL Travel to assist you with your travel planning, you acknowledge that for this reason, and other reasons not reasonably foreseeable at this time, these travel plans may be interrupted or cancelled by the supplier that is providing them, a government entity, or other third party over which TWIL Travel has no control. You further acknowledge that the supplier’s own cancellation, rebooking and refund policies, subject to any applicable law that is now or may later be in effect, will govern your rights and remedies, including your right to receive a refund, in such an event. Moreover, you understand that should you elect to purchase travel insurance, the terms of the policy will dictate whether, and to what extent, coverage for any financial loss may exist under the circumstances. You agree to hold TWIL Travel harmless and release it from any and all liability for any damages, including but not limited to monetary losses you may incur as a result of such interruption or cancellation of these travel plans.